You could say we had a scrappy start. In 1994, Dolittles began in a basement apartment and we sold our goods at the local open market. Humble as we were, we had a noble vision: to help solve common household pet problems. In fact our very first item was a personalized leash holder that we crafted by hand. Oh, if only Etsy had been around in the late 90s! Fast forward to 1999 and we opened our first store. Right from the start Dolittle’s offered Charleston's first self-service dog wash and the areas largest selection of natural food choices. Flip up a few more years and you’ll find us selling alternatives to many pet products including training tools. That's about the time our mission statement came together.
“I have to give credit to the Gentle Leader.” says owner, Ric Sommons “At the time it was the ideal product to offer as an alternative to a choke, or prong collar. After selling quite a few I had customer come back to say ‘you helped change the relationship between me and my dog.’ That's when I realized Dolittle's had more to offer than just products, we had solutions.”
As an homage to that moment, Dolittle’s adopted the customer’s statement as a mission:
To help improve the relationship between pets and people.
Dolittle's has pursued that mission ever since. It has shaped how we do business. We ask questions first and offer solutions second. If we can help “make the day” between you and your pet, then we’ve done our job.